Client Delivery Manager

Job description

FlexTrade Systems

Founded in 1996, FlexTrade Systems is the global leader in high performance, multi asset order and execution management solutions.

FlexTrade introduced the first trading system that enabled clients to control and customize their proprietary algorithms while maintaining the confidentiality of their trading strategies via a vendor-provided, broker-neutral platform.

Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors and institutional brokers.

Located in Great Neck, NY with offices in North America, Europe and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading.

We offer competitive salaries, bonuses and a comprehensive benefits package.


The Role

The Client Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, understanding client business/workflows and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Equities (Equities and Equity Options).

  • Onboarding new clients on to FlexOMS SellSide product and manage existing clients.
  • Cultivate client partnerships to ensure joint alignment of short and long-term goals.
  • Tracking of strategic client issues and progressing them through internal groups.
  • Serving as a liaison with internal departments including Sales, Development and Technical Support.
  • Manage multiple clients and prioritize tasks among those clients.
  • Working with technical support and operations groups to ensure timely resolution of tactical issues.
  • Initiate, participate, and lead departmental and intra-departmental teams and initiatives to improve processes.

Requirements

Requirements

  • Bachelor's degree
  • Outstanding presentation and communication skills (verbal & written).
  • 2 years of experience in a software product vendor or consultancy services company.
  • Knowledge of Equities - Trading business flows and markets.
  • Project management experience a plus.
  • Exceptional customer service and relationship building skills.
  • Strong analytical skills and detail orientated.
  • Self-motivated and proactive.
  • Strong communication skills – written and verbal.

Does this sound like you? We would love to hear from you. You can apply on the link on this page and we will get back to you as soon as we are able. For more information visit http://flextrade.com or follow us on twitter and LinkedIn for the latest updates.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.