Client Delivery Manager

Job description


About Us:

FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.


The Role

The Client Delivery Manager will manage client relationships and will drive implementation of projects and other initiatives post contract. This position involves project management, understanding client business/workflows and relationship management with assigned client accounts. This position requires prior knowledge and experience with software technology and the business flows of Equities (Equities and Equity Options).

  • Onboarding new clients on to FlexOMS SellSide product and manage existing clients.
  • Cultivate client partnerships to ensure joint alignment of short and long-term goals.
  • Tracking of strategic client issues and progressing them through internal groups.
  • Serving as a liaison with internal departments including Sales, Development and Technical Support.
  • Manage multiple clients and prioritize tasks among those clients.
  • Working with technical support and operations groups to ensure timely resolution of tactical issues.
  • Initiate, participate, and lead departmental and intra-departmental teams and initiatives to improve processes.

Requirements

Requirements

  • Bachelor's degree
  • Outstanding presentation and communication skills (verbal & written).
  • 2 years of experience in a software product vendor or consultancy services company.
  • Knowledge of Equities - Trading business flows and markets.
  • Project management experience a plus.
  • Exceptional customer service and relationship building skills.
  • Strong analytical skills and detail orientated.
  • Self-motivated and proactive.
  • Strong communication skills – written and verbal.

Does this sound like you? We would love to hear from you. You can apply on the link on this page and we will get back to you as soon as we are able. For more information visit http://flextrade.com or follow us on twitter and LinkedIn for the latest updates.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.

FlexTrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History, Background and Credit Check for successful candidates.