Senior Desktop Support Lead, MaxxTrader

Job description

FlexTrade Systems

FlexTrade Systems is the global leader in high-performance multi-asset execution and order management systems for equities, fixed income, foreign exchange, futures, and options. Our worldwide client base spans more than 175 buy- and sell-side institutions, including investment banks, hedge funds, asset managers, commodity trading advisors, and institutional brokers.

Headquartered in Great Neck, NY, with offices in North America, Europe, and Asia, FlexTrade maintains an experienced staff of developers, programmers, strategists, and product specialists, who work hand-in-hand with our clients' technologists and traders to break new ground in the field of electronic trading.

About MaxxTrader

MaxxTrader is FX Trading Platform offered by FlexTrade. MaxxTrader’s EMS/OMS solution is sought by major global financial institutions – banks, broker dealers and hedge funds - to better connect their FX trading desks with liquidity providers, wherever they are, through proprietary distribution connectors. MaxxTrader’s all-in-one platform covers the complete FX trade cycle, is built for turn-key activation and is flexible to enable customers’ unique requirements & strategies.

MaxxTrader has a team of passionate, ‘get it done’ visionaries that are client-focused and strategically minded with sights on building better trading solutions for the institutional FX trader.

We are looking for

FlexTrade Corporate IT Team is looking for a Senior Desktop Support Lead to provide premier customer service globally and to provide colleagues with the necessary tools to fulfil FlexTrade’s aims and objectives by creating long-term business partnerships through adding significant value as a result of innovative industry-leading efforts. Who Loves what they do and who they are doing it with. Passion, Knowledge, and Drive and a thirst to innovate and grow our Microsoft Stack and improve our processes globally. Be able to pass on their knowledge to our Global Team to strengthen our Technical and Operational Processes. Willing to work in Teams and on Projects that are Security, Operations, and Business related to implementing and streamline solutions. We are supporting our users and team on Tier 2-3 Related issues.

We trust you will

  • provide quality customer support
  • Satisfy customers
  • Add value to our users and the organization
  • Support/Implement/Design High-Quality Systems Services


  • Minimum of 8+ years' experience in a similar Desktop Support role leading a corporate IT team
  • Hands-on Experience in Desktop Support Skills
  • Hands-on Experience in managing an Microsoft 365 Environment, including Azure AD, Mobile Device Management and Exchange Online Administration with knowledge of DNS Configurations and Networking Infrastructure
  • Plan and implement critical enterprise-wide IT infrastructure projects, working closely with other IT teams including Information Security and Application Development teams to maintain a stable, highly available application environment
  • Develop technical standards, including the testing and evaluation of IT vendor products
  • Create and document plans for implementation, business continuance and other corporate IT related services
  • Ensure technical compliance with corporate policies, procedures and regulations
  • Excellent leadership skills
  • Excellent analytical and problem-solving skills
  • Excellent written and oral communication skills with an ability to mentor junior staff.
  • Strong customer service and orientation in execution
  • Undergraduate degree in a related field or an equivalent combination of training and experience

Does this sound like you?  We would love to hear from you.  For more information, visit or follow us on Twitter and LinkedIn for the latest updates.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.