We are seeking sharp and talented individuals to join our growing team working on FlexTrade’s Forex trading system; a highly customizable EMS product used by some of the largest investment banks and hedge funds in the world. The role presents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.
As FX Support Analyst you will be the main point of contact for our clients. You will both support the FlexTrade suite of software and interact with our clients to understand their needs, design technical solutions and implement them, alongside the FlexTrade development team.
*Liaise with clients directly to define and understand business and workflow requirements
*Act as primary technical contact to allocated clients for new requirements, support and
Implementation & Design
*Formulate business and workflow requirements into technical solutions
*Use technical design and development skills to resolve complex problems across many
*Work alongside developers throughout the firm to design, build, test, and deploy custom
*Implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation
*Work with teams across the firm to continually improve the product, and drive future
Level 1/ Level 2 Support
*Performing daily system health checks.
*Responding to reports of problems via Phone and E-mail.
*Troubleshooting and investigation in order to create appropriate solutions to immediate
*Strong communication skills – verbal and written. Ability to communicate confidently and
concisely to both business and technical clients and colleagues.
*Bachelor’s degree (or higher) in a numerate subject (e.g. Computer Science, Engineering,
*Shell-scripting, Python, Perl, Linux, Windows.
*Basic technical knowledge and a desire to improve in areas such as C++, Java, SQL.
*Desire to learn both the business and technical aspects of the financial capital markets in
which FlexTrade operates.
*Previous experience as a support analyst or in a client-facing role is a bonus.
FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.
Flextrade UK Ltd. conducts a pre-employment screening which consists of a Criminal History Background and Credit Check for successful candidates.